[Resolved] Peachmode — Not returning the money paid | |||||
I had placed an order for 2 sarees (Order#[protected] for inr 2440. One was supposed to be a silk saree and the other a bridal collection. Both by name and the picture provided in their site looked elegant. Finally when i received the product it was a spun kind of a material of a very low quality. Extremely cheap quality. It wouldnt even cost half the prize. As soon as i saw this i requested for a return. They processed the return but not very easily. Their customer care called me and told me if i retain the product she will give me inr100 credits for the concern i had. This showed they were trying to push the product on me. I strictly told her she can take it back as i wouldnt use such cheap quality. Now unlike other shopping sites, they dont return cash but only credits. With this am again forced to buy from their same cheap products and waste my money. Why cant i get my refund if i had returned their product intact in the same package they delivered? Now to get my money back am forced to buy their product which am not interested. Isnt this a way of cheating people? Please help from such looters. I seriously dont want their product. Its like throwing away my hard earned money. Please help. Was this information helpful? | |||||
Apr 17, 2017 Complaint marked as Resolved Peachmode customer support has been notified about the posted complaint. Verified Support Mar 16, 2017 Peachmode Customer Care's response Dear Preethi, We are sorry to hear that you were unsatisfied with the delivered product. However as per our return policy : https://peachmode.com/refund-cancellation/ we cannot process your request for a complete refund. Please use the store-credit provided to you and follow the instructions given in the email. Thank you for your patience and we hope to serve you better in the future. Regards, Faisal Kazi | |||||
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