Peachmode — Order #[protected], Refund is not processed

abha153

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411027
Website:	peachmode.com

I had ordered an item worth 3500 and it was completely different product delivered to me. I expected cash refund but was given store credits instead. Also I was charged the delivery charges for this wrong item delivery. Again I ordered another product using store credits which is damaged this time. I have shared images for the defective piece for which I expect refund. The executive however is not agreeing to refund the amount to me and I'm forced to accept store credits again. I don't wish to get any more store credits and would like my money back since it's a big amount to me. I expected some transparency from you guys. Firstly I was delivered wrong products multiple times and now I'm not allowed to claim my money back. I hope you will look into it and since it's not my responsibility that I'm receiving wrong and damaged products, I expect my cash refund processed instead.

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abha153

from Pune, Maharashtra

The Peachmode team is asking me to send the parcel back to their headoffice and asking me to pay for it. Also they are not giving my money back and adding store credits to my account which can only be used at their stores. Please help me with this since there is nothing I'm able to do from my side. They are not willing to return the product or the money.