Peachmode — Poor quality service, cheating and product

Address:	New Delhi, Delhi
Website:	peachmode.com

So here is what happened...
This was my first purchase from peachmode
My order no.[protected]
Order details:stylish designer gory tunic with zip
Size: xxl
Amount paid : inr 945
I was initially quite delighted to have found this product on your website after lot of search. however, after a delayed attempt my order was delivered to me just today. once i opened the product the receipt on it said the size of the item is xxl (which i ordered), the product cover on the actual product says the size is xl, assuming that the cover might have been wrongly attached i checked the dress, to my surprise the dress reads xxxl. now that there were three sizes mentioned for the same dress i was sure the dress would at least be of the size it mentions on its tag. hahah fool that i was, the dress in reality, is not even a size m. yes it’s that small!!!
Guess what the icing on the cake is... the quality of the dress is as pathetic as your service and there is no finishing to the rear side of the dress. so even if i decide to gift this dress to someone else, since it’s not my size, i can’t because all the threads are coming off. do you even understand that the material is georgette and one pull of a thread can ruin the entire dress?? no you don't because you are busy minting money by fooling customers by sticking them with horrific quality of products.
To make it worse, my order was picked up for refund on monday, pickup details of which should have reached you the same day itself. according to which i received an email from your service 48 hour later!
Even assuming that the email was genuinely delayed... is this how ridiculous your customer service is that you revert to a grievance email in 5 days??? absolutely unacceptable! despite highlighting that i am expecting a reply within 48 hours of complaint, you decided to free ride on your fancies and postpone a commitment! how convenient!
The email i received from your service said i would receive a store credit as my refund. i believe it is pertinent to mention that clause 3 of your refund faqs (highlighted in the image attached) clearly says that you provide cash refund only for wrong products. clearly the product i received was not just a wrong product but also a under-standard one. so i hereby with all my rights of entitlement demand for cash refund only in full. i also wish to bring to your deaf ear the fact that before you send copy pasted template emails read your own standard rules.
Additionally be kind and prompt enough to provide me with a number of someone from your sales, preferably someone senior (not your customer service). i need an urgent escalation of this issue. it is high time that you guys put your act together and start addressing consumer grievances timely.
Now i know why i should have trusted on the horrible reviews about your product and services listed on most company review website.
Caveat : when you fool your customers, have the brains to fool them diligently.
I feel as if i am robbed off my money along with the happiness of owning a pretty dress that you falsely misrepresent in the pictures of on your website.