[Resolved] Peachmode — product and services. | |||||
I ordered 2 suites from peachmode and they were on sale and one of them was damaged. Actually, i found these dresses on some other sites as well but on peachmode these dresses were on sale so i placed an order on peachmode. After the product got delivered to me one the dress was damaged, so i tried to place a return but their return policy was shocking it was totally customer unfriendly, you can't place any exchange or return for the product which is on sale, and secondly, they will process a return if your product is damaged and that refunded amount will come to the peacmode wallet only and not to your bank account and you will be compelled to buy a product which you are not liking at all. Eventually, you feel like cheating. Peachmode has very limited products, also the products which are available on other sites peachode is putting those dresses on sale on less price to trap the customers and once the product is sold out then only the customer will come to know that the product can't be exchanged or returned. They have not mentioned that the product on sale can't be exchanged or returned anywhere on the site. The customer will only get to know this when he/she try to place an exchange or return after the shipment of the product. Try to avoid shopping from this site as they are only making money by trapping customers. Was this information helpful? | |||||
Jan 23, 2019 Complaint marked as Resolved Peachmode customer support has been notified about the posted complaint. Verified Support Dec 21, 2018 Peachmode Customer Care's response Hi Ishita, Order #[protected] Your request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details. If the pick up is not done as per the scheduled time mentioned in the email, please let us know. As per our return policy : https://peachmode.com/help/#refund you are eligible for peachmode store-credit which can be used to purchase any other product on our website. For any queries and information, kindly call us on[protected]AM – 6PM) or even you can get in touch with our customer support team through online chat/email. Thank you for your patience. | |||||
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