[Resolved]  Peachmode — product quality and return policy

Address:	New Delhi, Delhi, 110024
Website:	peachmode.com

Hi,

I ordered two salwar materials from peachmode which got delivered on 10th oct 2018. Immediately after seeing the quality of the material, which was totally different than the one that they showed on their website, i placed a request for return & refund.
However they refused to process the return request with the reason saying "the product was on sale and hence cannot be returned".

1. What should i do with the product which is of no use? Why should i pay some 1800 rs to get a poor quality material and why should i be forced to keep it?

2. If not return, at least they should give me an option to exchange.

The way the customer care executives respond is very bad. No one is taking the responsibility and everyone is with the motive of dumping some useless clothes on customers in the name of sale.

When they show a product, under product details they don't mention anything about return and we customers go by the assumption that it is like any other online shopping website, but when we want to return, they say, you should have gone to that link & read our return policies.
They are not at all customer oriented and don't care about customer's satisfaction but only with money making motive.
I will never ever suggest this website to anyone, even to my enemy. One of the worst experiences with online shopping.

Thanks.