[Resolved] Peachmode — return (order no[protected]

aurobinda33

from Kolkata, West Bengal

Address:

752055

I have ordered a sizziling dark purple cotton siuit (Order no[protected] from peachmode (Rs 1199/-) but the quality was really bad as compared to what you are showing on your site and colour is also different. You are writing on your site that you have 7 days exchange policy according to that you will make arrangement of pickup and credit same amount on customer account so they can purchase another piece. But when i called you for exchange you are not responding to call. All the times phone is either ringing or out of service. Now it is showing as ' you can not return the product since this is sale item. Please make arrangement for the same.
Contact number-[protected]

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Nov 27, 2018

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Peachmode Customer Care's response Dear customer,

We are sorry to see that you were unsatisfied with the delivered product. However, the product that you ordered was on sale at the time and as per our returns and cancellation policy : https://peachmode.com/help/#refund we cannot process your return request.

Thank you for your patience. We hope to serve you better in the future.

Regards,
Shahnawaj Shaikh