[Resolved] Peachmode — return policy

Mimi2014

from Delhi, Delhi

Address:

Kolkata, West Bengal

I bought many items from peachmode... But on my last purchase i bought 3 items.. Two items are fine.. One is different from the website image like front buttons are missing and color is black instead of blue.. I called them, mailed them but finally they told me actual product always be different from images.. So we can't exchange or take return it.. So there return policy is worst because i not get my product as well as waste my money on wrong product.. This is kind of fraud business they are doing...

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Nov 19, 2019

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Peachmode Customer Care's response Hi ANANYA DAS,

Order #[protected]

Thank you for contacting peachmode.

This is to inform you that as per our Evaluation Team product is similar as shown on website, since the actual product always differs slightly from the photo seen on computer screen/online.

We are sorry to see that you were unsatisfied with the delivered product. However, the product that you ordered was on sale at the time and as per our returns and cancellation policy : https://peachmode.com/help/#refund we cannot process your return request.

Thank you for your patience. We hope to serve you better in the future.

For any further assistance, kindly call us on[protected]AM - 6PM) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards:-
Team Peachmode.

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Comments

Mimi2014

from Delhi, Delhi

Never seen this type of fraud online site... Though they accepted that their Image is different from posted website image(as color is different, front buttons are missing) still Peachmode stand fast, showing their bad return policy.. (it's a sale item or new item that's their matter but a buyer expects same website image product )
Ananya Chakrabarti