[Resolved] Peachmode — saree order in peachmode return denied and product is damaged and not like the one in the picture

keerthanamani17

from Chennai, Tamil Nadu

Website:

www.peachmode.com

I ordered a product
Yellow foil print border embroidery blouse bhagalpuri saree with order id[protected] in peachmode website. I received a product which does not lool like the picture and also the product was torn in the middle. It was packed so well to hide the damage. I contacted the customer care who informed me that i cannot return the product since the product was a sale product. It was never mentioned anywhere in the website that a sale product cant be returned. Also i was told that since i have applied my existing store credit of 150 in the order it cannot be returned which is also not mentioned in the website. So as per their policy if we return a product then they dont give money back and return the amount as store credit only and when i make an order with store credit its not eligible for return and so they cheat the customers by sending bad and damaged products. This website is running a complete scam on customers. I want to warn people to not use this website as they are being a big fraud company looting customers money.

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Nov 16, 2017

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Oct 16, 2017

Updated by keerthanamani17 So if i return the product now how do i get my money back?