[Resolved] Peachmode — they are showing some products & sending totally different products

Rumki Dey

from Bengaluru, Karnataka

Address:	West Tripura, Tripura
Website:	Peachmode

Dear sir / madam,
I placed order for graceful pink designer embroidered partywear georgette anarkali suit
(Saj-nivatigold-33091), order no.[protected], worth rs. 2549.
But when i received the courier it was totally different product what i choose & ordered.
(Photo of the received product & bill is attached).
Then i asked your executive to change the product & send the exact product what i choose.
They arranged the return (Pick up-#[protected].
We waited for so many days as the product didn't reach you earlier for transport problem.
Now when your people received the product, they are telling that they did not send such product!
They are telling that product is from another website!!
How is this possible?
Please take an serious & immediate action on it.
If you can not send the correct product then please arrange to return the money.

With regards
Ms. Rumki dey,

+2 photos

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Nov 1, 2018

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Sep 29, 2018

Updated by Rumki Dey Dear Customer Support Department,
When we can expect your respond?
Its already been long time we placed the order.
You have understand when the customer place order for anything, they might have planned
for using it on any occasion.
Please make it faster.

regards
Ms. Rumki Dey

Sep 29, 2018

Updated by Rumki Dey Dear Customer,

Thank you for contacting Peachmode.

This is to inform you as checked with our warehouse we have receive wrong product from your end and above shared images does not belongs to us, at the time of arranging pick up you have informed to our customer care executive that you did not like quality hence now we can not investigate further.

For any queries and information, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thanks and Regards,
Kush Shukla
Team Peachmode.
On Fri, 28 Sep at 1:17 PM, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:

Sep 29, 2018

Updated by Rumki Dey Mr. Kush Shukla,
This is totally insane!!
This is very clearly told to your customer executive that the product we received was totally different what we ordered.
If such cheap strategy you follow to grow your business, then we have to launch a complaint to the Consumer Forum against you.
It doesn't mean that you got our money so you can decide anything.
And I am making you sure that where ever I will found your advertisement, I will share my experience there.

Ms. Rumki Dey.

Sep 29, 2018

Updated by Rumki Dey Dear Customer,

Thank you for contacting Peachmode.

This is to inform you that as per telephonic conversation on 09/09/2018 with our customer care executive, while arranging pick up you had clearly informed us that you did not like quality of the product hence we can not investigate further.

For any queries and information, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thanks and Regards,
Kush Shukla
Team Peachmode.

Sep 29, 2018

Updated by Rumki Dey Mr. Kush Shukla,
As per telephonic conversation on 09/09/2018 with your customer care executive, while arranging pick up it was clearly informed that we did not receive the same product we ordered.
The Color is totally different, Photo had been sent to you. Yourself can check.
And quality wise also the cloth was very poor standard.
The phone recording is there with us.
And earlier you claimed that we have sent different product to you.
So now how can you justify with the conversation that quality is poor.
That means you guys are already aware what you are doing.
Isn't it?

Rumki Dey

Verified Support

Oct 01, 2018

Peachmode Customer Care's response Dear Customer,

Thank you for contacting Peachmode.

This is to inform you as checked with our warehouse we have receive wrong product from your end and above shared images does not belongs to us, at the time of arranging pick up you have informed to our customer care executive that you did not like quality hence now we can not investigate further.

Thanks and Regards,
Team Peachmode.

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Comments

Akankshasinha

from Bengaluru, Karnataka

Hi Team,

The quality of the all three product you delivered is really bad . This is cheating to customer giving excuse to customer that discounted price item are not under return policy and giving customer the road side quality of goods at high rate .

I want to return the item asap and get my money back Rs. 1847 .