Pepperfry — 2 Defective and used Leather armchairs sold by pepperfry

I am very badly trapped and deceived by pepperfry team.

I bought lots of furniture for my new house. Had issues with all products. It seems like all used products are getting sold by pepperfry.

I raised issue regarding Virsko leather upholstered armchair in brown by amberville (order no[protected]

The legs had cracks and were also unbalanced. Also the leather had many wrinkles and scratches. By looking at product, it clearly looks like a used product.

I raised many complaints for which they took chairs for repairs. They are so unprofessional that they painted the cracks and send it to us again. On raising complaint again, they took the sofa again to repair. I have been trying to get resolution since 2 months, but didn’t get any reply.

The customer care either don’t call back or just gives excuses.
They also don’t reply on mails.

I am totally blank what to do. The total cost of the product is rs 65000.

I feel it is a complete scam. They do Nice sale advertisements but don’t have any quality check. And complain, return or refund mechanism is just an eyewash.

I strictly recommend not to buy any product from pepperfry.