[Resolved] Pepperfry — 3 Seater Sofa tearing up

Jitugawade

Jul 14, 2021

Address:

Thane

I bought 3 Seater sofa with Rexine cover from Pepperfry store at Mulund W. I paid amount Rs. 15299 (Fifteen Thousand Two Hundred Ninety Nine) on Jan 23rd 2021 and got delivery of this Sofa in Feb 2021. Within 5 months rexine of this sofa is bursting/tearing off. I made several calls on Customer Care of Pepperfy[protected] then they arranged inspection of this sofa in the month of June 2021. Almost 1 month passed no response then after. The Technician Mr. Mohasin did visit our house and said that this is manufacturing defect and its beyond repair. Since then I am following with Pepperfry customer care by mail and calls but no body is responding to it.

Will request you to arrange to replace this defected 3 seater sofa.

Ref. Order No.[protected]FN1820169-S-PM32200
Invoice Date: 23rd Jan 2021

Jitendra Gawade
[protected]-M

+1 photos

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Aug 14, 2021

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

Pepperfry Customer Care's response Dear Jitendra, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry