Pepperfry — 4 seater dining table, hardware missing

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi

I received my order on Jan 9, 2019. Order Id #[protected]. The assembly guy came to assemble the order and found the hardware missing for 2 chairs. He advised that he will update Pepperfry about it. I received a call from Pepperfry between 13 Jan - 15 Jan asking if i has any complaints/issues with the delivery. I elaborated on my concern and was advised that someone will get in touch with me and help me with the complaint. I didn't hear anything form Pepperfry for weeks. I then called Pepperfry and asked them to resolve. I was bluntly refused as this was after 7 days that i was calling. I made more attempts of calling and getting to someone who can help. the next agent took my complaint and said that they will assign a case manager to my case and Case manager will call me to resolve. No call back was made for next 2 days. I call back to check on the update and the agent apologized and said someone will get in touch with me. Again, I wait and no one called, i call back and was apologized to again, was promised that a case manager will call me and was assured that since all the calls are recorded, this conversation can be trusted. I insisted on talking to the supervisor, but was refused. I had no choice, but to wait, so, i waited again. No call for next two days. This has become a nuisance and i am tired of waiting. I called again today on Feb 3, 2019. The representative informed me that there will be no call back as this is beyond 7 days of delivery.

My concerns :

How did Pepperfry miss the hardware
Why was my feedback to Pepperfry not acted on
Why was i given fake promises on a call back
Are the reps calibrated ?
What am i supposed to do with 2 chairs sitting in the box?

I paid 14000 for this product and this is of no use to me. I need to get a resolution. The missing hardware is supposed to be delivered. i can't have these parts from outside. And the false promises .. this is of grave concern that your reps have no understanding of the issue and say different things.

someone needs to look into this and resolve and call back.

Waiting for a response.