This is regarding Order ID No.[protected], (Rome 2 Seater Sofa in Yellow Colour by ARRA and Rome 3 Seater Sofa in Yellow Colour by ARRA) (“Order” / “Product”).
The Order was delivered to us at around 09:00 – 9:30 PM on December 2, 2021.
On our prima facie inspection of the Product, we observed some defects/discrepancies (which we also tried to communicate with the delivery person, but he suggested that we speak with the customer care of the company only). Accordingly, we immediately, on December 2, 2021 (or late night on December 3, 2021) raised a return request for the Product by listing down the issues identified by us in detail along with the photographs.
Subsequently, we were informed by your officials that an official will visit to inspect the Product. However, on the contrary, we received a call from a person claiming him to be a carpenter of Pepperfry and asked us about some repairs to be done. We informed him that we have not asked for repair but for the return of Products. He then stated that he will contact Pepperfry in this regard. Thereafter, we have received no communication or information from him or anyone at Pepperfry in this regard.
On December 4, 2021, when we contacted the customer care of Pepperfry, to our surprise, we were informed that we denied the inspection of the Product which was not the case.
Thereafter, we again requested the Pepperfry team to resolve our issues. Now we were asked to send an email along with photographs explaining the issues. The same was done by us then and there.
Long story short, the sofas are still lying in our house and occupying space with no resolution (or communication) from Pepperfry.
We once again request you to kindly take our request seriously and professionally and provide prompt resolution to the issues. We are once again listing the issues in respect of the Product which is as under:
Colour Change: The colour of the Product received is dark yellow (mustard) as compared to the light/ pastel yellow colour shown in the picture of the Product on your application. This is common for both 3 seaters and 2 seater sofa.
Design defect: The seat is coming out and the same is not shown in the picture of the Product on your application. The buttons on the back are big as compared to the picture of the Product on your application. The design defect is common for both 3 seaters and 2 seater sofa.
Product defect, namely, Stitching - The stitching of the 3 seater sofa is stretched. Further, the stitching on a yellow sofa is done by black colour thread threads which are visible and makes the product looks shabby.
Thread visible - Black threads are visible from inside.
Damaged cloth - Scratches present on the cloth of 3 seater sofa's back.
Black cloth visible from inside – This is common for both 3 seaters and 2 seater sofa.
Request you to kindly consider my request and resolve it at the earliest.
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