Pepperfry — Aragorn King Size Bed with Storage in Honey Finish by Trendsbee

I bought a king size bed from pepperfry.com on 20th Jan 2021 and the same got delivered to me on 28h Jan 2021. This bed comes with a storage box so when I tried pulling the storage box out, the side portion of the storage box broke.

I had sent an email to pepperfry.com support team with the images. Two days later, one of the pepperfry technicians came home and checked the bed and said it cannot be repaired at home and needs to be taken to a pepperfry repair shop.

Till now I haven't heard anything from pepperfry Resolutions Team. I received an email from Jeffy Perumpully who is from the Resolution team pepperfry.com. I am trying to get in touch with him for almost 4 days now without any luck.

Please help in escalating this issue.