[Resolved]  Pepperfry — assembly request

Address:Mumbai City, Maharashtra
Website:www.pepperfry.com

A two door wardrobe was delivered on 10.12.2017 to our address at Guntur, Andhra Pradesh as per our order ID No.[protected] dated 27.11.2017. (https://www.pepperfry.com/kenzou-two-door-wardrobe-in-wenge-finish-by-mintwud-1589896.html).
The delivery boys told that they would not assemble it. When contacted the customer service of the company over phone, they told that they would neither provide a carpenter locally nor take back the product since the location was not a serviceable one . They told that a statement was appearing on the webpage about such indication. When we told them that no such statement was appearing they said that since the product was already out of stock, no statement of that kind would appear.
In this regard, we strongly protest that when the company is giving huge publicity of their products online and attracting the customers for online shopping, what is the use of booking them online and wasting of our money without receiving the ordered product. (https://www.youtube.com/watch?v=5ynTwIXWyhg ).(https://www.youtube.com/watch?v=nwqmldgFFiI) (https://www.youtube.com/watch?v=mb-W1p2nInE)
+5 photos
Was this information helpful?
No (0)
Yes (1)
Jan 13, 2018
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2017
Pepperfry Customer Care's response
Hi Mr. Kandu,

Greetings of the day.

At Pepperfry, we do not intend to upset our customers at any given moment.

This mail is in context to your escalation flagged on Consumer forum, for your order “Kenzou Two Door Wardrobe in Wenge Finish by Mintwud”.

Even before you place the order on our portal, it does update you on delivery & assembly parameters, the moment you update your pin code.
PFB mentioned screengrab for your reference.

For Pincode 522001 Change
Delivery
Order Today, To Get Delivery Between
Wed, 03 Jan - Sat, 06 Jan
Assembly
To Be Arranged By Yourself
Learn More
COD
Not Available
Learn More

Hence we may not be able to help you any further and would be closing on this now.
Verified Support
Dec 13, 2017
Pepperfry Customer Care's response
Hi Mr. Kandu,

Greetings of the day.

At Pepperfry, we do not intend to upset our customers at any given moment.

This mail is in context to your escalation flagged on Consumer forum, for your order “Kenzou Two Door Wardrobe in Wenge Finish by Mintwud”.

Even before you place the order on our portal, it does update you on delivery & assembly parameters, the moment you update your pin code. We tried connecting with you on the registered number [protected], but the calls went unanswered.
PFB mentioned screengrab for your reference.

For Pincode 522001 Change
Delivery
Order Today, To Get Delivery Between
Wed, 03 Jan - Sat, 06 Jan
Assembly
To Be Arranged By Yourself
Learn More
COD
Not Available
Learn More

Hence we may not be able to help you any further and would be closing on this now.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information