[Resolved] Pepperfry — Atomberg Renesa 1400mm 32W BLDC 5 Star Rated High Speed Ceiling Fan with Remote(White)

Harish21

from Mysore, Karnataka

Aug 10, 2022

Address:

mysore

Hi,
I placed the order for Atomberg Renesa 1400mm 32 BLDC Ceiling fan on 27th July 2022 by paying ₹ 3, 854 online completely.

A wrong product was delivered to my door step in mysore on Tue, 02nd Aug'22 through Xpressbees Tracking ID: [protected](Xpressbees). Just by looking at the Size of the product I was doubtful.

Once I opened the outer package it was clear, I was cheated and they delivered a wrong product of the same company with fans having 1200mm. I immediately raised the complaint (No:[protected] with customer support for cancellation/ refund.

Its be marathon calls to no avail ; the seller is not contacting neither I am getting my money back the product is lying at my home with package intact excepted for the outer cover.

I need all the help to recover my money at the earliest.

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Aug 20, 2022

Complaint marked as Resolved

Service Interaction Number CH-010822-0151 assigned to Kingsley Rodrigues for the following purchase on Pepperfry: ORDER ID: 308238609 ITEM NAME: Atomberg Renesa 1400mm 32W BLDC 5 Star Rated High Speed Ceiling Fan with Remote(White) SKU: AP1926154-S-PM37403 Was amicably resolved. Though it was not good experience doing business with Pepperfry; I would like to thank Kingsley Rodrigues for resolving the case amicably.

Pepperfry customer support has been notified about the posted complaint.

Aug 10, 2022

Updated by Harish21 I Already bought the same fan at a local store day before yesterday on independence day sale for lesser price at Rs 3200/- as this is complaint was not going anywhere and I have made up my mind to fight this case and secure my refund.

Verified Support

Aug 10, 2022

Pepperfry Customer Care's response Dear Harish, We certainly do not intend to upset you. We are getting this checked with our team internally and will revert to you shortly. Regards, Team Pepperfry

Aug 14, 2022

Updated by Harish21 Hi,

I am not getting any resolution. Every time a support person calls he doesn't even has the case background tries to talk whether PCB is wrong or panel is not working. I need to explain my case again and again then he will hang up saying his lead or manager will call up in next 5 minutes. Then again the cycle starts.

I want this wrong product out of my house and need a complete refund. Its been more than 20 days doing the follow up...