[Resolved] Pepperfry — bad cancellation policy

pb14227

from Kolkata, West Bengal

Address:

Mumbai City, Maharashtra, 700070

I had to shift my base from my current city due to my company promotional policy. I orderd a furniture from them on 0106.2019 and i am shifting on 4th july, when i called their customer care for cancellation as i no longer would be available on the shipment address, they denied saying it cannot be cancelled. My question is since the particular item has not shipped yet, why it cannot be cancelled.

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Jul 7, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Pepperfry Customer Care's response Hi! We apologise for any inconvenience caused to you, however we deeply regret to inform you that we do not accept cancellation of the orders once confirmed. This is part of the policy which is a declared objective on the website.