[Resolved]  Pepperfry — bed of wrong dimensions sent and now not accepting return

Address:	500050
Website:	www.pepperfry.com

The bed that has been delivered to me is different in dimensions that advertised on pepperfry website. Here is the url of the product - https://www.pepperfry.com/queen-metal-bed-with-hydraulic-storage-by-furniturekraft-1029788.html

The bed i ordered from pepperfry is advertised as 60 x79 inches which should be equal to 152 x 200 cms but i got a delivery on 3rd october of a bed that comes as 160 x 197 cms. This difference in size eliminated my layout and decor plan to place a foot bench and bedsides next to the bed as well as the recommended mattress size on the website is 152 x 190 which doesn't fit the bed. There must be a clear communication on bed dimensions between the pepperfry manufacturer/vendor so that it saves customer the trouble. This is their internal hassle and why consumer has to suffer. I am not sure if i shall buy any big furniture from online websites like pepperfry again.

I requested to lodge a complaint to return the bed but because since 3 days a carpenter hasn't come to even install the bed (Sla - 24 hours), the customer care is not accepting my return request and are hell bent on carpenter doing the assembly and are not processing reverse pickup and refund. I am not sure what should i do, hence reaching out to this forum so that i could return the bes and pepperfry processes refund.