Pepperfry — Bergamo Four Seater Dining Set / Order No.[protected]

Address:	600117
Website:	www.pepperfry.com

Pepperfry Cheaters,

I have ordered a Bergamo Four Seat Dining Set in pepperfry site on 16th of February and paid the total amount close to 35000/- using my credit card. After my order I have been checking/tracking my order status on a daily basis and it kept saying that my item is in Transit, it reached Mumbai warehouse, then it reached Chennai blah blah blah...I even had an online chat with someone to know exactly when I can expect my order and he confirmed me a couple of days back saying I would be receiving it on 1st of March. But today when I checked on the status through chat I was told that the item is damaged so I need to accept their Refund and so they can go ahead and raise a request which I did not want to do. When I asked them why should I take a refund? instead why not send me a new item which is not damaged, they said the item is not available in the warehouse. But I still see the item online.
With all agony and anger I asked them for the Mangers number so I can have a chat with him but they said I will be receiving a call from the manager soon. I don't know if this is what is happening to all the orders. I wonder what if they take 50000 from 100 people and cancel their orders after all the waiting period of 15 to 20 days. So, who is gonna pay the interest for all that money. This is clearly an online fraud and I not only need my money back but with an interest amount for the same. And I request people not to buy any of their products online. This could happen to you as well.
Moreover My Daughter was so eager to receive the dining table and she had been asking me all this while when we will be receiving the table. Now I don't have an answer for that. This is so ridiculous and I definitely deserve a better reply from Pepperfry.