Address: | Thane, Maharashtra |
I bought a wardrobe from pepperfry website (order number[protected] which was swiftly delivered to me. Next day I was shocked when I checked the quality of wooden board. It was mere 12 mm board and a thin cardboard supposed to be used as its back. I refused the assembly and immediately made a return/refund request. The customer care executive gave me another shock when he said they can’t do anything about it and it won’t be taken back. Upon asking, he said customer disliking/Dissatisfaction can’t be the reason for product return. I went to furniture
Market to check the average size of board used in same type of wardrobe and it came out to be 18mm for the main frame and 10mm for the back. Upon asking why don’t pepperfry mention wooden board size, they said it’s their in house brand and these are their standard measurement (which is itself not sturdy).
Please don’t make fool of atleast fresh customer.
Please refund my money and take your unused product back. Was this information helpful? |
Post your Comment