Pepperfry — Bookshelf catching fungus & no support from customer care

Address:	Mumbai City, Maharashtra, 400078
Website:	www.pepperfry.com

Please see the images of shelf before reading.

Few observations about pepperfry:
1) very low standard product.
2) unprofessional approach & pathetic customer support.
3) no sense of responsibility.
4) for pepperfry, customers are fools.

My experience:-
2 months ago i bought a bookshelf from pepperfry.
After a few days it started catching fungus.
I informed the customer care & asked for a solution.
A person from pepperfry visited my place & polished the shelf.
In couple of days it again stated catching fungus.
This time i asked for a long term solution or take the shelf back (through mail).
Note: i have more furniture in the same room which is doing fine.
The customer service executive "saral", was unable to solve the issues. her only answer was "wipe it with a dry cloth".
I asked her for a long term solution, which she failed to provide.
The issue is still pending.
The bookshelf has completely caught fungus.
I have sent about 8 mails & the only response i got was "wipe it with a dry cloth".
The executive also assured that they will call me. i gave them my mobile number & also an alternate number.
I never received a call from pepperfry.
I asked them to give me a number so i can call.
The number which i got from executive was never attended by anybody. no one ever received that phone.
When i mailed about this, the only response i got was:-

"i tried calling you on the registered phone number which is [protected] this number is unreachable also tried calling on [protected] even this number is unreachable."

According to them both of my mobile phones were switched off for continuous 15 days.
My phone is never switched off.

Such a lousy customer support from pepperfry. you guys can't even face your customers. rather you are lying so confidently.
The behaviour of customer care is forcing me to take harsh steps against pepperfry.
I want my issue resolved.

Order details:
Order number:[protected]
Name: rupak gawande
Contact: [protected]/[protected]