Pepperfry — Cancellation of Order[protected] hidden "no cancellation" policy to trick customers

Address:	Mumbai City, Maharashtra, 400070
Website:	www.pepperfry.com

Order ID:[protected]
Subject : Cancellation - Pepperfry is refusing to cancel order even though it is not shipped, and saying that it is my "fault" for ordering. There is no single email address to reach out to, and the "Write to us" option asks to wait for 36-48 hours, which is not acceptable.

I am not satisfied with the way cancellation policy has been “hidden” somewhere in the terms and conditions to “mislead” customers by using trick words as “Easy Returns”, and not mentioning about your no cancellation policy anywhere upfront in clear terms.

I had a chance to speak with your customer service rep (Jaspreet?), who mentioned that it is my “Fault” that I have completed the order, despite me offering to pay a cancellation fee even though the product has not yet been shipped. I am not sure if her rude and uncouth behavior would help increase your customer base(I doubt it).

I went through the workflow to purchase a product and captured screenshots along the way, and DID NOT find your “No cancellation” policy anywhere upfront. I also have screenshots of your iOS App which do not show the no cancellation policy upfront, and mislead customers with “Easy Returns”, and a UX philosophy that screams “hiding is not lying”.

I am not sure if your Product UX managers intended to “hide” the “No cancellation” phrase somewhere, but it seems like they did, which clearly amounts to trickery.

I do not agree that cheating your customers is a good way for a funded start-up to increase their user base.

Please cancel my order and refund the amount.