Pepperfry — cancellation policy, unethical cashback offers, rude customer care

I dont understand how this company still exist in this market place. This online platform is just cheat and fool customer by maintaining a glorious website. This was my first order[protected] for a sofa and there was 10% discount and 10% cash back. However the 10% cash back cant be redeemed 100% rather only 25% of it. Alas... What kind of business model and ethics is this? If i am going to buy another product using this cash back i cant use the whole cash back i have. If this is the case why you guys promote and advertise that you are giving cashback? Whats the use of it? Moreover you are giving couple of days for it to expire, how come you can expect a customer to buy another product just for the heck of redeem the part of the remaining cash back amount in another 2 3 days? This kind of practice is only to cheat innocent customers. Moreover there is no cancellation policy at all. The customer care is so rude, unprofessional and not trained about the policies. This is the worst experience with pepperfry. I repent i should have gone through the consumercomplaints review before i place order. There are hell lot of leading online brands to choose rather than pepperfry. I will atleast ensure none of friends and family members fall prey on it. Either stop giving cash back or mention the exact amount you are giving cash back.