The company is not cancelling the order and not return our money. We order some items last night at and we felt it would not fit in the space. So when we called the customer care they are not returning the money and holding it as vouchers in their "wallet" this is holding like stealing. There is no clear statement on the product page about this. There is no cancellation policy page.
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Nov 9, 2019
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2019
Pepperfry Customer Care's response Dear Ambika, we are a marketplace company and provide our merchants with a platform to sell their products. Hence, we do not accept cancellation once the order is placed. However, we will check with the merchant for possible options and revert you soon.
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