Pepperfry — cara solid wood cabinet in yellow colour by bohemiana

The cabinet was ordered on 15th June and arrived on 26th June with one foot broken so the carpenter sent it back. We assumed it will be replaced. But after waiting for 3 weeks and no communication from the company finally we contacted the company (pepperfry) and realised that they were aware but had not done anything about it. The customer complain Number promised to revert with the issue within 24 hours which happened in 26. Gayatri from the Returns team spoke and said they would refund the money in 48 hours as there is no chance of a replacement. Now we have lost all this time and will have to look all over again. The funny part is had I not called the company, they would have not bothered. Had they notified me at that time I would have not lost my 3 weeks. Their only standard tape is we are sorry and we understand your problem (I wish they can cover up for my lost time) Am very unhappy with the returns policy and feeling absolutely cheated about not being contacted about the returned product. Unfortunately Gayatri was the highest point of contact and she wasn’t very apologetic either. Am very peeved by this event.