Pepperfry — cashback issue

anuradhapks

from Dharwad, Karnataka

Address:

560034

Hi,

I purchased a tv unit in the month of september and the price of the product was around 17500 and after discount i received it for 13700 where it was mentioned as cash back of 2450 which was credited to my pepperfry account. When i tried to do the rest of the purchase fr 2450 i got to now that only 25% will be paid for the shopping and rest 75% should be paid frm our pocket. So i have shop multiple products to get that cash back. What do you mean by cash back either give the amount back or allow us to purchase the product for the remaining amount. The terminology cash back is wrong in this case. Please let me know what best can be done.

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Pepperfry Customer Care's response Please share your order for further investigation.

Oct 07, 2019

Updated by anuradhapks [protected]

Oct 09, 2019

Updated by anuradhapks I have not heard from the team

Oct 10, 2019

Updated by anuradhapks What is happening on this complaint?

Verified Support

Oct 18, 2019

Pepperfry Customer Care's response Dear Anuradha, Pepperfry Wallet is a digital payment solution that allows you to receive promotional credits as well as refunds on for your purchases on Pepperfry. Cashback is a part of Promotional Credits which you may accrue (depending on the promotions running at that point in time) on placing an order at Pepperfry. These credits can be used for up to 25% of the Cart Value and no changes can be done on the same.

Oct 19, 2019

Updated by anuradhapks This doesn’t solve my issue. I want my cash back and also I purchased tea glass and 2 glasses are broken.