| Website: | www.pepperfry.com |
I placed an order with Pepperfry on 12 April 2023 with an amount of 44844 Rupees. As a part of their “CASHBACK OFFER” i received 8338 credits. The site claims that 1 credit = 1 Rupee. The credits also had an expiry period of 14 days. However when you try to use the credits to place an order, you are only allowed to use credits worth 25% of the price of the product you are trying to purchase. The hidden terms and conditions don’t end there, the maximum credits used per transaction are only 500. Which means i will have to place a minimum of 16 orders from Pepperfry each with a minimum value of 2000 Rupees, for the credits to be actually beneficial.
After finding all of this out I cancelled the order in frustration of being cheated. The scam doesn’t end there, you are levied a 2.5% Cancellation Charge for cancelling the order. I cancelled the order within 30 minutes and i was unnecessarily charged a fee of 1122 Rupees. Why should i be charged when none of the “Cashback” usage policies are clearly mentioned while placing the order, or even in the confirmation mail you receive after placing the order.
This “CASHBACK SCAM” is meant to trap users to buy expensive furniture and get stuck in a relentless cycle of buying from Pepperfry.
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