[Resolved] Pepperfry — Chair broke within 2 months | |||||
Order no.[protected] Ergonomic rolling chair Delivered on Sept 3, 2016 Though the product does nt comes under warranty within 2 months 6 days the product broke miserably into two pieces as you can see from the photographs attached. I could have been gravely injured my back which could have resulted in paralysis. I am an engineer and I can very well say the base material is a design failure. Pepperfry claiming to be a repute brand of quality has supplied a substandard product and is refusing to take RESPONSIBILITY for the failure. Taking good ethics rather than sticking to a policy of non-warranty, Pepperfry should replace the chair or refund the entire amount. Was this information helpful? | |||||
Feb 5, 2017 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 05, 2017 Pepperfry Customer Care's response Hi, Apologize for the inconvenience caused. The refund is processed and the same will reflect in the same account that you used to make the payment. Please feel free to write back to me for any concern and we would be happy to help you. Regards, Pepperfry | |||||
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Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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Pepperfry customer support said there is no warranty and they cannot do anything.
Their website has link to escalate complaints but they do not work.
Pepperfry absolute fraud and cheats!!