[Resolved] Pepperfry — Cheaters -- Never buy from them...

gotcheated

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have ordered a table worth of 5K from them, and after collecting money (no Cash on delivery) they are asking me to wait for 20 days for shipment (delivery will take another 5-7 days). Same product is available with other players with 2-3 days delivery. Called the customer care they are giving reasons which cant believe. So I asked for cancellation, and they are telling that 1K is the charge. Its around 20% of the product. You see one product which will take another 15 -20 days for shipment and taken the price as advance, required 20% for cancellation charges. Let their CEO or CXO experience the same situation. Will they keep quite? One way I am lucky in the sense that I was planning to order many things, because I recently shifted to new house. Now I changed my mind. Please dont buy anything from pepperfry unless and untill you are ready to wait for atleast 20 days more than the other players.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will be in touch with you to redress the issues you’ve raised. Request you to please help us with your order ID so we can trace the root cause of the problem. Regards, Team Pepperfry.