[Resolved]  Pepperfry — Cheating at Pepperfry studio in Powai, Hiranandani

Address:

Powai

Hi,
I had ordered 3 cushion inserts and 3 cushion covers. Out of 3 cushion inserts I received only 1 cushion insert. For that Pepperfry has initiated the refund. I got a email from pepperfry stating that your refund is successfully done. But unfortunately it's been more than 9 days it has not reflected my bank account.
I had gone personally to the studio for buying. I was given all false promises

I had also emailed Pepperfry stating that If I have not received sofa inserts, then what will I do with cushions covers. My two cushion covers will go waste. So I have requested for a refund for my 2 cushion cover also. And also I have not removed the tag of cushion cover. Till now I have not received any confirmation of the refund. And also no customer team has called up. Everytime I get message from pepperfry stating that we will call you. But they do not call...
This cheating is happening at Powai Hiranandani Pepperfry studio...
Dhrumi who works at Hiranandani Pepperfry studio is a liar. She promised me saying that I willescalated your complaint to to our seniors and also I will email you about the action which she has taken for helping me. But till now even she has not messaged me.

I got message from pepperfry stating that Sheetal will help me to resolve this issue. Even Sheetal never called me.

When I asked customer care about Sheetal, one unknown lady from customer care says "when Sheetal will call you, You then ask Sheetal why didn't she picked your call"

Now I feel helpless. I have proof all the emails and call recording which clearly shows how they are lying.
Please help.