[Resolved]  Pepperfry — cheating people by showing easy return option on order page.

Address:Ghaziabad, Uttar Pradesh, 201012

I ordered few products from pepperfry and i want to return one of them as i did not like the quality of that product.
I raised the return request as the product has easy return option but they denied to return it as they are saying that they have some terms and condition on return however they did not mention them on order page.
Such a pathetic experience with customer care.
These people are making fool to showing the return option.
Company should remove the return option from order page or just mention the all return condition.
Was this information helpful?
No (0)
Yes (0)
Nov 23, 2018
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
Pepperfry Customer Care's response
Dear Neha, We do not intent to upset you. Kindly share the order details to investigate and one o[censored]s will connect with you shortly.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information