[Resolved] Pepperfry.com — Don't provide assembly service as mentioned

neha.shah7

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400056
Website:	www.pepperfry.com

I had purchased a shoe rack and they guarantee product assembly for any furniture they buy. They just came & placed the shoe rack in the house which is a wall mounted shoe rack. They refuse to mount the shoe rack to make it useable. Called them 4 times requesting for assembly and everytime they said the person will come today & no one comes. After the 4th time they are telling we dont do wall mounting. The product is not in useable condition till its mounted. Falsely make commitments.

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Jul 7, 2016

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2016

Pepperfry Customer Care's response Dear Neha, We deeply apologize for the unpleasant experience you had. Kindly share the order # to resolve your concern at the earliest.