Pepperfry — damaged and incomplete product delivered

Address:	Mumbai City, Maharashtra
Website:	Pepperfry.com

Hello,

I placed an order for a dining table on pepperfry. Oreder id is[protected]. Carpanter came and opened the package and found that the table that i received is damaged and is also cracked. I contacted pepperfry the same day (17th oct) and asked for the replacement. They said they do not have another unit of the product available and asked if i would like to keep the damaged table if they get it repaired and they can give me some of the amount refunded as a compensation. I agreed to it. Next day on 18th, same carpanter came to repair and said that hardwares (Nut and bolts) are missing from the package. He accepted that it is his fault as he did not check this on first day when he opened the package. He went to the market and tried to find the hardware but could not find it. Then, he informed me that pepperfry warehouse has sent another courier with hardwares and should reach me by 19th. But nothing was received on 19th. Then today, on 20th he informed me in the morning that package will be coming today and he will repair the table today. And now he said that warehouse has sent an incorrect package of hadwares of a different table that will not fit for my table. I am feeling helpless and frustrated right now as it is getting delayed everyday. I tried calling pepperfry multiple times but there is no resolution. I have a function at my home after 2 days and i do not have this dining table that i needed before the function. I cannot even go to market and buy another table as my money is stuck with pepperfry and they are saying if a refund is inititaed, it will take around 10 days to reflect in my bank account. This is my first and horrible experience with pepperfry and i am extremely disappointed. Help me!