[Resolved] Pepperfry — damaged executive chair

Ruchi Mendiratta

from Bengaluru, Karnataka

Address:

560035

Hi, i just got the order received placed with order id[protected]fn1353171-s-pm3041 but per checking the chair base had bad scratches because of which we had returned it. After the fact that it was delayed in delivery, it’s not acceptable to provide me with damaged products. Please look into this as an urgent request to replace the order with a chair with a good condition as expected by us.
Thanks,
Jitendra

+4 photos

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Aug 23, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Pepperfry Customer Care's response We have already initiated a full refund to the customer, as replacement product was not available. Refund timelines is been shared with the customer on email.

Regards,
Team pepperfry