[Resolved] Pepperfry — damaged product and no way to reach their customer care

Richat.21

Address:

Hyderabad, Andhra Pradesh, 500032

Pepperfry sent the Damaged product which was delayed in delivery..and I am not able to connect with your Customer care, either by Phone or via App.
I finally receive call from their Feedback department. When I give her my feedback that I have received damaged product and am not able to connect with them she disconnects saying you need to call the customer care number.I won’t be able to help you

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Feb 2, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Pepperfry Customer Care's response Dear Richat, please share your Pepperfry order details and we’ll check and get back to you soon.

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Comments

GeetikaSharma

from Gurgaon, Haryana

I placed an order by mistake and not able to cancel it the next minute. Why is it so???
If an order has been placed by mistake atleast before any processing it should have been cancelled

Pepperfry Customer Care's response, Jan 12, 2020

Verified Support

Dear Geetika, we are a marketplace company and provide our merchants with a platform to sell their products. Hence, we do not accept cancellation once the order is placed. However, please share your Pepperfry order details and we’ll check with the merchant for a possible resolution.