Pepperfry — defected dining table set and gayatri maam in the management department

My order id is[protected] it us a defected piece and i wanted it to be returned but its been nearly 20 days no body has done anything regarding this... Very bad service, bad quality, bad responce no help from the pepperfry team. I talked to gayatri from the management and many other from the pepperfry team but no body would help me regarding my problem. They would just keep telling me we tried to contact you but could not get through every time the same line.. Every single time. Will never go for this pepperfry not a trusted name at all.