Pepperfry — Defective piece and return pick up is not being scheduled.

I bought chair with SKU ID FN1879655-S-WH35499 from pepperfry on 27th Jan 2021.
Product i received was defect and broken, hence raised return request through pepperfry mobile app.
Its been more than a week and no pick up has been scheduled. There have been sveral emails written from my end and sent to pepperfry support team but so far no response.

I need to this companh to return full amount and pick this defective piece immediatly.