Pepperfry — defective product and damage while assembling

 
1 Review
Tripunithura, Ernakulam, Ernakulam, Kerala, India
 Ki3 on Sep 12, 2019
I bought a dressing table from pepperfry last month (17th august 2019). The product was initially damaged. The handle was broken. But the official who came to assemble the product took the photo and said that he would order a new one and come to fix it. It is 12th september now and that is still not fixed. Also initially we did not notice the slight crack in the mirror. We have not started to use it. Last day the mirror broke at that cracked portion. Now with these two defects i would like a refund for the product or atleast a replacement. But i am not able to do that through the app now. Also i have been trying to connect with the customer care for days. I am never able to get the call connected. Please help

Complaint Status


[Sep 12, 2019] Pepperfry customer support has been notified about the posted complaint.
Updated by Ki3, Sep 12, 2019
Attached photo
Updated by Ki3, Sep 12, 2019
Attached photo of damaged product

defective product and damage while assembling
Updated by Ki3, Sep 17, 2019
No updates so far
Verified Support
Pepperfry Customer Care's response, Sep 21, 2019
Dear Customer,

We are here to assist you. Please share your order number to investigate and provide appropriate resolution on the concern raised.

Regards,
Team pepperfry
Updated by Ki3, Sep 21, 2019
Order No:[protected]FN1761136-S-PM30521
Updated by Ki3, Sep 25, 2019
Plz give an update
Updated by Ki3, Sep 28, 2019
Why no updates from pepperfry team? Your customer care number also cannot be contacted whatsoever
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    Pepperfry - defective product and damage while assembling