Pepperfry — defective product - delayed services-callous attitude of customer care

Ordered a bed which was received after 1 month, delivery guys refused to deliver product, even on weekend, after many efforts agreed to deliver at 10 am on monday but wasted whole day and came at 7:30 pm only to deliver a damaged product. They have no respect for the customers time, effort or money. Customer care is clueless and doesn’t care. No grievance redressal received on any issue. After making me wait for more than a month they have neither refunded my money, or agreed to replace the bed and are trying to defraud me, having wasted so much of time, effort & money i still dont have a bed to sleep on. What more their carpenter who came to assemble on realizing that product is damaged did not assemble, left the whole room in a mess and pepperfry is not doing anything about the harrasment and mental & physical problem i have to face because they just don’t care what is the customer experience once they get their money.