Pepperfry — Defective Product not replaced

Address:	Gurgaon, Haryana, 122001
Website:	www.pepperfry.com

We have ordered this book case in February 2016 from Pepperfry. But product was defective as non of its drawers are working. Pepperfry sent a team of carpenters to correct it but product could not be corrected instead damaged by them. I then requested a replacement. But Pepperfry said product could not be replaced but returned only. Though it was difficult for me to buy a similar product now with same cost. I agreed to return as there was no option they gave me. But ideally it should be replaced with a defective free similar product which is available.. All the books and things are kept scattered in my home because of this. After facing this inconvenience I am thinking of going to the consumer court. Please do not buy from Pepperfry.