Pepperfry — defective sofa set

Address:

Faridabad, Haryana, 122001

Defective sofa was delivered by peppery on 30th oct. It doesn't look like a new sofa. I have raise a complain on 30th and no action has been taken till date.
I am continuously calling customer care but they are hopeless, very unprofessional and uneducated staff who knows nothing. Their complaint resolution time is 48 hours but now its 8 days

After so many days i have not received even a single call from pepperfry and no action has been taken till now.
Really shocking customer service. Take immediate action.