[Resolved]  Pepperfry — Delayed delivery and fake/old product

Address:	Pune, Maharashtra, 412207
Website:	pepperfry.com

I had ordered a brand NEW ceiling fan. The delivered product is old and was full of dust and most importantly the product does not have original packing of the brand I ordered which shows that the original packing has been tampered with and the original product has been replaced with a used or an old one. Inspite of this, my return request has not been processed. When I called pepperfry customer care, they are saying that this is how pepperfry delivers and original packing does not matter to them. A fake product has been delivered to me and moreover I am being denied the return of it even when the return was requested within the 7 days.
This is really a very bad experience of purchasing a product on Pepperfry for the very first time. Return of a product especially the one which is not in original packing and is in shabby condition should have been the easiet one to consider