Pepperfry — delivered a sub standard item and denying service while in warranty

Vishnu nair 83

from Thiruvananthapuram, Kerala

Website:

www.pepperfry.com

I have ordered an engineered wood book shelf from pepper fry this January (6months back). The shelves inside is bent and doesnt seem to be of good quality. I have requested for a resolution since the warranty is of 3 years. However the customer care executive told me its wear and tear issue and denied the replacement / refund for the item.the initial reason they have told me was that it’s was due to monsoon it’s showing the damage when I questioned it they have changed their answer to wrong usage I questioned that as well saying bookshelf’s are meant to hold books and it should do that properly they changed the answer to wear and tear and hence warranty is void
Such a stupid customer care and after sales team along with sub standard poor quality items gives the customer a night mare and absolute headache !! Worst experience
Order #[protected]
Item name - yoku 4 door bookshelf by mintwud

Regards
Vishnu

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Comments

Maureen Britto

from Mumbai, Maharashtra

I had ordered furniture for 2 bedrooms - beds, side tables, dressers and a wardrobe of Amberville from Pepper Fry in Oct 17 at their studio in Mumbai for my house in Goa. From Day 1 my experience with them has not been satisfactory. They refused to put up a mirror of the dresser on the wall saying that was not their job. A latch of the cupboard would not close and no one was sent to fix it - finally got it done myself and worst of all when I went to clean the area below the bed recently after pulling out the storage drawers I noticed some powder from the leg below. On reporting the matter no one was sent to check out the problem and a reverse pickup (which I did not understand) was initiated by my supposedly relationship manager who threatened to have the bed picked up immediately as it was infested by termites according to him without any investigation. As my mattress, dresser and side tables would go to waste I was forced to order another bed much to my dissatisfaction of the same finish which has cost me an additional 5500 since no replacement was available and I was told that it could take approx 45 days to come into stock again if at all. When asked why I had to pay the difference for no fault of my own I was given excuses. Whenever I made a call since the relationship manager only sent SMS messages and emails I was asked to run from pillar to post - the sales girl in the studio had quit and the new guy said he has no powers and only my relationship manager could do the needful. The relationship Manager in Goa who is most uncooperative and unhelpful now advises that the Customer Care representative only has the authority to waive this amount (I do not know who this person is) and that I should have ordered the new piece at the studio even though he knows that I am right now very much in Goa.
I thought that buying furniture on Pepperfry which bombards me with ads would save me the hassle of making quality furniture at home but seeing the finished products (specially the size of the drawers, a movable mirror on the dresser where you cannot see your face, etc.) I would seriously not recommend it to anyone ever again. To add to all of this their customer service is pathetic and their providers are not available in the public domain.