[Resolved] Pepperfry — Delivered defective product and now no visibility of delivery or refund

Shrianisha

Jan 12, 2022

Address:

Bangalore

Order number[protected]
I ordered duke dining chairs on 21 Dec and received defective chairs on 5th Jan which I refused to accept. Since then it has been a horror story. The customer care is not responding to my calls/chats or emails. There is no update on the delivery status on Pepperfry app. I have no way of knowing whether I going to get these chairs or a refund. Have tried reaching out to their social media handles but got same standard apathetic response

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Jan 15, 2022

Complaint marked as Resolved

The refund has been processed back to my source account

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2022

Pepperfry Customer Care's response Dear customer, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon.
Regards,
Team Pepperfry

Verified Support

Jan 13, 2022

Pepperfry Customer Care's response Dear Anisha, We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry

Verified Support

Jan 14, 2022

Pepperfry Customer Care's response Dear Anisha, Our team initiated a refund for the item, and the same will be credited to your Original mode. You will receive an email confirmation of the refund and other relevant details shortly. We regret the inconvenience caused and trust that we provided you with a satisfactory resolution. For further queries, you can chat with us. You can also give us a missed call on +[protected] from 10 AM to 07 PM (Monday to Sunday), write to us at [protected]@pepperfry.com. You can also check the FAQs for quick assistance.
Regards,
Team Pepperfry