Pepperfry — delivered defective product

Address:

560068

Hi team,

This is with regards to order number[protected].

The base plates of the deewan is smaller than the cot size; more than 1 cm width.

I have been raising concern for the same for return and the same is being rejected saying it’s a standard product. Weird to see plate size so small than the cot size and termed as “standard product”. Also, in my entire experience, i have never seen a cot where floor is seen and is termed as “standard product”.

The bed has been specially bought for storage purpose. With the plates size smaller to the cot size and floor being wide openly seen, it is termed as “manufacturing defect”.

From the past 3 days i, as a consumer, is in mental agony; due to ignorance of this issue. None of the customer care person were able to provide proper details on this except for giving the statement that it’s a standard product.

I strongly request the team to look into this issue on high priority and get this issue resolved at the earliest.

The way pepperfry team has treated me on this issue is very alarming. After so many requests of connecting/ asking with concerned team member to understand the issue, nothing worked.

Please take this as high priority and provide a resolution on this.