[Resolved]  Pepperfry — Delivery delay in Mumbai

Hello,

I'm writing this in regards to my order of a queen-size bed (order ID[protected] from Pepperfry, dated 26th November, 2021.

I was initially promised delivery within a couple of days, and the bed did arrive. However, because of some missing parts, the bed had to be taken back to the warehouse.

I was then informed by Mr. Gautam (from the Resolutions Team) that I'd be receiving my bed in 3 days' time (i.e., 3rd November). However, I'm yet to receive my bed, and there has been no communication regarding the updated delivery after my last call with Pepperfry.

Kindly reach out to me and solve this issue as soon as possible. Otherwise, I'll have to escalate the matter further, as I've already paid the amount for the bed in full, and have been expecting it to be delivered and assembled at the earliest.

Reached out to the customer service agent as well twice but no response. This is the saddest experience I have had with pepperfry. I will be posting this issue all over social media to show how unorganized your company is.

Thank you,

Suraj Viswanathan