Pepperfry — Delivery of my order product at different location

Piyushsingh1234

from Kanchipuram, Tamil Nadu

Jan 13, 2022

Address:

A-706, SIS QUEENSTOWN, NELLIKUPPAM ROAD, KAYARAMBEDU, GUDUVANCHERRY

With reference to order ID[protected] dated 06-Jan-2022. We have placed 3 products online at pepper fry and payment was done for the amount Rs. 5, 497. After payment we have received any order booking e-mail or reference invoice copy. While we track status of our product on 10th Jan we found that 1 product has got delivered at Kolkatta and 2nd product at Jaipur, 3rd product is yet to ship out. We are ontinously to reach customer care number [protected], but there is reply call back and while we try to connect pep messenger to register suggestion them also we don't get clear status as to how we can resolve the problem. Request to please take our complaint and let us know whether our product can be delivered at shipping address.
Regards,
Piyush
[protected]

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2022

Pepperfry Customer Care's response Dear Piyush, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon.
Regards,
Team Pepperfry

Jan 17, 2022

Updated by Piyushsingh1234 Hello Pepper Fry team, Is there any update to my complaint. Whether can I receive my wrong delivered product at my shipping bill. Today we discussed with Ekart and Ecom team and they suggest to discuss with pepperfry only since they delivered the product as per pepperfry instruction at Kolkatta and Jaipur instead of shipping address mentioned for delivery at Chennai. If possible I would request customer team to call at my mobile no for better clarification [protected].
Regards,
Piyush

Jan 17, 2022

Updated by Piyushsingh1234 Sorry I mentioned wrong mobile detail in previous message. Please note my mobile no[protected]. If possible please contact me at mentioned mobile no.