Pepperfry — delivery time more than 30 days | |
Ordered a wardrobe on 11 oct and it's delivery time is of 33 days. So i will be getting this product on 13 nov. I needed it for diwali. Customer care told no option for cancellation or rearrangement. I search for same product with same manufacturer, other website is providing delivery within 15 days. So why pepperfry needs 33 days for delivery. Was this information helpful? | |
Pepperfry customer support has been notified about the posted complaint. Verified Support Oct 18, 2019 Pepperfry Customer Care's response Dear Prashant, Pepperfry is a Marketplace of Furniture and Home Products and we work with thousands of small merchants and artisans across India to get you the largest variety of distinctive, high-quality products at the best possible prices. Since these merchants are spread across India, it may have a higher delivery timeline. However, we always try our best to deliver the product before the promised timeline. Your order goes through various stages such as procurement from the merchant, transit time, quality check; post which the product gets delivered. The delivery date is derived basis time taken for these stages. On subsequently canceling the order, merchants would be left with unsold items, which would negatively impact their working capital and business finances. Therefore, we do not accept cancellation once the order is placed.
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