[Resolved] Pepperfry — Denied return request for defective product

Ravi D Ladani

Address:	Pepperfry House, next to UHDE House, Opp. Cipla R&D Centre, Surya Nagar, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, India Phone No – 022
Website:	www.pepperfry.com

I have ordered a gold metal wall clock (order Id[protected] from pepperfry and received defective product. Now I want to return this product and have mailed photos regarding product to anderson.[protected]@pepperfry.com. But he said there is no any defect according him and very rudely behaviour from his side and denied to accept return request for this product. Now what should I do? I want to return this product. Here I am attaching photos related this product and you can see the gap between metal lines are not same and numbers are not straight eachother. Just check in photos clearly seen those defects. Please help me to resolve this issue.

+3 photos

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Aug 9, 2021

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2021

Pepperfry Customer Care's response Dear Ravi,

As discussed, we have scheduled the reverse pick-up of the product. We will initiate a refund on this order once the product is picked from your place. Please check your registered email ID for more information.

Regards,
Team Pepperfry