Pepperfry — Denied service while product under warranty

I bought a bed last summer and the supporting ribs broke in a few days of purchase. I got it repaired by complaining it to Pepperfry.

Now the same issue has happened and I have been denied any repair/return as Pepperfry claims the bed has been damaged due to usage, which does not make sense.

Since this is a recurring issue, I request to initiate a return of the bed.